Senior Helpdesk Technician

Location: Tucson, AZ

Requisition #: vl-00002761

Duration: Full Time



Cambium Learning® Group is a leading educational solutions and services company that is committed to helping all students reach their full potential by providing evidence-based solutions and expert professional services to empower educators and raise the achievement levels of all students. The company is composed of five business units: Voyager Sopris Learning™, Learning A-Z, ExploreLearning®, Kurzweil Education™, and VKidz Holdings. Together, these business units provide best-in-class intervention and supplemental instructional materials; gold-standard professional development and school-improvement services; breakthrough technology solutions for online learning and professional support; valid and reliable assessments; and proven materials to support a positive and safe school environment.

Essential Job Functions

  • Respond to queries for technical assistance in person, via phone, or electronically
  • Diagnose and resolve technical hardware and software issues
  • Provide second level support for complex issues
  • Provide user training
  • Mentor team members
  • Manage situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Contribute to written process documentation
  • Install and support computer hardware and software following company standards
  • Install and support computer peripherals for users
  • Follow up with users to ensure issue has been resolved
  • Gain feedback from user about computer usage
  • Stay current with system information, changes and updates
  • Preform root cause analysis on recurring problems and suggest mitigation plan
  • Contribute to project based work
  • Extensive knowledge of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices
  • Related experience and training in troubleshooting and providing help desk support

Required Qualifications:

  • Requires little direction
  • 4 - 7 years of experience

To apply for this opportunity, simply click on the “Apply Now” button and submit a cover letter and resume or email your resume and cover letter to

Please include the job title and requisition number in the subject line of the email.

EOE including Disabled and Vets. VEVRAA Federal Contractor.