General HelpProduct Help

Usernames and Passwords

How will usernames and passwords be received?
Can I change my username and password?
What do I do if I forget my username and/or password?
What do I do if I forgot my username and/or password, and my email address has changed?
I'd like to have only one set of user information to access all the Learning A-Z sites I purchased, but right now I have one set for each. Can I combine them?
Can I use the same username and password from my paid product to access another product with a free day pass?
I accidentally reset my password; what do I do now?
Can I access the purchased Learning A-Z website and download/print materials from any computer?
Can I use my username and password on any Learning A-Z website?


How will usernames and passwords be received?

A unique username and password is selected during the ordering process and emailed to the coordinator or single classroom teacher upon activation of the license.

Registered sub-level coordinators and classrooms/educators will be sent a unique username and password by email when the license is active and the Top-Level Coordinator registers them.

Can I change my username and password?

Yes. Once you have logged into the website, your username and/or password can be changed to one you can easily remember from the My Account page. Select the Preferences link, enter your new username and/or password, and select the Update Preferences button. You can begin using it immediately and will receive a confirmation email within moments.

What do I do if I forget my username and/or password?

If you forgot your username and password, simply select the Forgot Password link on the Login page. Enter your email address. Your username and a random password will be emailed to you.

Once you have logged in, you can change your username and/or password to one of your choice from the My Account page. Select the Preferences link, enter your new username and/or password, and select the Update Preferences button. You can begin using it immediately and will receive a confirmation email within moments.

If you continue to experience difficulties logging in, please contact our customer service department toll-free at (866) 889-3729.

What do I do if I forgot my username and/or password, and my email address has changed?

Contact our customer service department toll-free at (866) 889-3729 to update our records. In addition to updating the registered email address, a customer service representative will also guide you through the steps to have your password emailed to your newly registered email address.

I'd like to have only one set of user information to access all the Learning A-Z sites I purchased, but right now I have one set for each. Can I combine them?

Contact our customer service department toll-free at (866) 889-3729 to join all your accounts under one set of user information. Please have available each username and password.

Can I use the same username and password from my paid product to access another product with a free day pass?

Yes. Free limited day passes are available on your My Account page for each product you have not already purchased a license.

I accidentally reset my password; what do I do now?

A new password will be sent to the email address on file. Retrieve it and log into the purchased Learning A-Z website.

Once logged in, you can change your username and/or password to one of your choice from your personal My Account page. Select the Preferences link, enter your new password, and select the Update Preferences button. You can begin using it immediately and will receive a confirmation email within moments.

Can I access the purchased Learning A-Z website and download/print materials from any computer?

Yes. Registered users can login from any computer as long as the materials are used for students in a registered classroom and the username and password is kept confidential.

Can I use my username and password on any Learning A-Z website?

Each Learning A-Z website requires a separate paid subscription. If ordered together, one unique username and password will be issued to access each purchased website.

If ordered separately, and unique usernames and passwords are received for each purchased website, contact our customer service department toll-free at (866) 889-3729 to join the accounts under one set of user information. Please have available each username and password.