Refund Policy

What is your refund policy if I want to cancel my license?
What is your refund policy if I upgraded to a larger license?
How do I get a refund?

What is your refund policy if I want to cancel my license?
We take great pride in supplying a quality product at a reasonable price. In general, it is our policy to provide a full refund for anyone who has been unable to use the site or is dissatisfied with the materials. Refunds must be requested in writing within 30 days of activation of your account and the account cannot have been accessed numerous times. Email a refund request to support@learninga-z.com or fax a request to (520) 327-9934. Please include the username, full name of subscriber, product, and detailed reason you are requesting a refund. 

All refunds will be issued according to the original payment method.

We will not be able to refund a license after 30 days, or for accounts with heavy usage, except in cases of license upgrades, so it is imperative that you fully test our site to ensure that your computer can view and print the PDFs available on our website and that the materials are suited to your needs.

What is your refund policy if I upgraded to a larger license?
When a license with more than 30 days remaining before the expiration date upgrades to a larger license, the value of the time left on the original license will be refunded according to the original payment method. To be eligible for an upgrade refund:

1. Each originally registered classroom must be registered under the new larger license.

2. The coordinator of the original license must contact Learning A-Z in writing to request the refund.

The amount of the refund will be based on the date of request, not the date the new larger license is activated; so, be sure to request the refund immediately after the classrooms are registered. Remember, the original license must have more than 30 days remaining to be eligible for a refund.

How do I get a refund?
To request a refund, simply contact our customer service department by email at support@learninga-z.com or fax at (520) 327-9934. Please include the username, full name of subscriber, product, and detailed reason you are requesting a refund. 

A notice will be sent when your refund has been processed. Please remember, refunds for upgrades cannot be processed until the license is active, the classrooms are registered on the license, and the original license has more than 30 days remaining before the expiration date.