Ordering Licenses
How are Learning
A-Z licenses sold?
How
do we purchase licenses?
How can
we get a written quote to generate a purchase order?
What
if we are ordering for multiple classrooms but don't want a coordinator?
I'm
not going to be the account holder, but I'm paying for it. In whose
name do I order the license?
What if I am ordering as a parent, relative, or home schooler?
How
do we order multiple Learning A-Z licenses with a different number of
classrooms for each license?
Can
we order licenses for more than one year?
Is
a discount available if we order a license for multiple Learning A-Z
websites and/or multiple years?
How
do we add another Learning A-Z product to an existing license?
How
do we add more classrooms to an existing license?
What types
of payment do you accept?
Do you
accept non-U.S. currency?
Is
your online credit card system secure?
Can
we pay by Visa or Mastercard over the phone?
Where
do we send our order form and payment?
To
whom do we make a purchase order payable?
How can we get
a receipt?
How can
we get a copy of our invoice?
Where do we
send our invoice payment?
When
will the license be activated?
Can
we order a license now and activate it on a later date?
How will
classrooms/educators receive their usernames and passwords?
Once
we've purchased a license, do you offer training?
When
will the license expire?
How do we
renew our license?
It's time to
renew our license but our License Coordinator left. How do we renew?
What is your
privacy policy with regard to our email addresses and other contact
information?
How are Learning
A-Z licenses sold?
Learning A-Z licenses are sold on a per classroom basis. Each teacher
paid and registered can use the license with up to 36 students in one
classroom.
Discounts are available for bulk ordering.
For more information, please contact your Regional Director toll-free
at (866) 889-3731.
How do we purchase
licenses?
You may order online by visiting the secure Order section for any one
of the Learning A-Z websites you wish to purchase.
1. If you already have a license to any
Learning A-Z product, enter your username and password, and select the Continue
button. If you are a new Learning A-Z customer, select the I
am a new Learning A-Z customer; Continue
button.
2. Enter the number of classrooms who will be using the materials.
3. Select the number of years you would like to order, from the drop
down menu. Order up to five years at a time to lock in current low
rates and receive a 10% multiple year discount off the total order.
4. Enter a promotion
code, if you have one.
5. Enter the License Coordinator
contact information. a. Use the District and/or School drop-down menus to select your organization.
b. If you are not registering with an organization, or your
district/school is not listed, select the Not Listed option. 6. Enter the desired login information for the coordinator, and select
the coordinator's security question and answer.
7. Select the Continue button.
8. If desired, select other Learning A-Z products to purchase for the
same number of classrooms and years. Order multiple Learning A-Z
products at the same time and receive a 10% multiple site discount off
the total order.
a. If you would like to order more
classrooms for any of the additional Learning A-Z products, purchase the product
now, and you will have the opportunity to purchase more classrooms from
the website My Account
page.
9. Select the Continue button.
10. Review our usage guidelines, the total cost of the order, and agree
to the price.
11. Confirm the billing contact information.
12. Select the method of payment method
of payment.
13. Read and agree to the Learning A-Z terms and conditions, and select
the Place Order button.
14. Print the final page.
a. If you paid by credit card, this will
be a receipt for your records and the license will be available for use
immediately.
b. If check or purchase order was
selected, print the order form and send it to Learning A-Z
along with the payment. The order will be activated within 2-3
business days of our receipt of the completed online renewal form and
payment, and a confirmation email will be sent to the coordinator.
Remember, coordinators of licenses for 2 or
more classrooms are responsible for registering and maintaining online
the list of registered classrooms.
If you have questions or need help placing
an order, contact your Regional Director toll-free (866) 889-3731.
How can we get a
written quote to generate a purchase order?
The final page of your completed online order form serves as a quote.
You may also contact your Regional Director toll-free at (866) 889-3731.
What if we are ordering for
multiple classrooms but
don't want a coordinator?
A single classroom license can be ordered for each teacher. Remember
though
that discounts are only available for bulk orders. Please contact your
Regional
Director toll-free at (866) 889-3731 to discuss pricing options.
I'm not going
to be the account holder, but I'm paying for it. In whose
name do I order the license?
The order form should be completed in the name of the
License Coordinator.
An option to designate a different billing contact is provided during
the order process. What if I am ordering as a parent, relative, or home schooler? We
are pleased to be partnering with you in the education of your
child(ren). Simply select 1 classroom (less than 36 students) on the
online order form. Remember, a
10% multiple site discount is available for ordering more than one
website at a time and a 10% multiple year discount is available for
ordering more than one year at a time. How do we order multiple Learning
A-Z licenses with a
different
number of classrooms for each license?
Order all the desired Learning A-Z licenses at one time. Remember, a
10% multiple site discount is available for ordering more than one
website at a time, and discounts are available for bulk orders.
Once the order is complete, expand the
desired license(s) on the My Account page when logged in as the
License Coordinator.
You may also contact your Regional Director
toll-free at (866) 889-3731.
Can we order licenses for more
than one year?
Yes. Many customers opt for this choice when using multi-year funding
to lock in current low rates and receive a 10% multiple year discount
off the total cost of the order. Order up to five years at a time in
the online order process or contact your account representative
toll-free at (866) 889-3731.
Is a
discount available if we order a license for multiple
Learning A-Z websites and/or multiple years?
Yes. Purchase a license to multiple Learning A-Z websites at the same
time to automatically receive a 10% multiple site discount off the
total order.
Additionally, purchase a multiple year
license to any Learning A-Z website to automatically receive a 10%
multiple year discount off the total order.
Purchase a multiple year license to multiple
Learning A-Z websites at the same time to automatically receive 20% off
the total order.
How do we add another Learning
A-Z product to an existing license?
1. Select the Order link from the
new website or from the
Products
link of the My Account
page.
2. Enter the username and password for the existing License
Coordinator in the I
already own a Learning A-Z product fields, and select the Continue button.
3. Enter the number of classrooms who will be using the materials.
4. Select the number of years you would like to order, from the drop
down menu. Order up to five years at a time to lock in current low
rates and receive a 10% multiple year discount off the total order.
5. Enter a promotion code,
if you have one.
6. Confirm the License Coordinator
contact information.
7. Select the Continue
button.
8. If desired, select other Learning A-Z products to purchase for the
same number of classrooms and years. Order multiple Learning A-Z
products at the same time and receive a 10% multiple site discount off
the total order.
a. If you would like to order more
classrooms for any of the additional Learning A-Z products, purchase the product
now, and you will have the opportunity to purchase more classrooms from
the website My Account
page. 9. Select the Continue
button.
10. Review our usage guidelines, the total cost of the order, and agree
to the price.
11. Confirm the billing contact information.
12. Select the method
of
payment.
13. Read and agree to the Learning A-Z terms and conditions, and select
the Place Order
button.
14. Print the final page.
a. If you paid by credit card, this will
be a receipt for your records and the license will be available for use
immediately.
b. If check or purchase order was
selected, print the order form and send it to Learning A-Z
along with the payment. The order will be activated within 2-3
business days of our receipt of the completed online renewal form and
payment, and a confirmation email will be sent to the coordinator.
How do we add more
classrooms to an existing license?
The top-level top-level coordinator
can expand the license online to include more classrooms. To do so:
1. Log into the purchased website with
your top-level
coordinator
username and password.
2. Select the Expand option from the Products
link of the My Account
page.
3. Fill in the number of classrooms/educators to add to your license
and enter a promotion code,
if applicable.
4. Click the Continue button.
5. Review our usage guidelines, the total cost of the order, and agree
to the price.
6. Confirm the billing contact information.
7. Select the method of
payment.
8. Read and agree to the Learning A-Z terms and conditions, and select
the Place Order button.
9. Print the final page.
a. If you paid by credit card, this will
be a receipt for your records and the extra user slots will be
available immediately.
b. If check or purchase order was
selected, print the expansion order form and send it to Learning A-Z
along with the payment. The extra user slots will be available within
2-3 business days of our receipt of the completed online expansion
form and payment.
What types of payment do you
accept?
We accept approved purchase orders, checks and money orders, and Visa
or Mastercard credit card payments. All payments must be made in U.S.
dollars.
We recommend that customers in countries
outside the United States and Canada pay by Visa or Mastercard. All
credit card payments are billed in U.S. dollars. If you are outside the
United States, your credit card company will convert the charge to your
local currency.
Do you accept non-U.S. currency?
All payments must be made in U.S. dollars. All Visa or Mastercard
credit card payments are billed in U.S. dollars. If you are outside the
United States, your credit card company will convert the charge to your
local currency.
Is your online credit card
system secure?
Yes. Our entire subscription section is encrypted, confidential, and
secure, including the credit card pages. For your security, we also do
not store credit card information.
Can we pay by Visa or Mastercard
over the phone?
Sure. However, please keep in mind that we are able to keep our prices
low by keeping our overhead low. Therefore, we have streamlined the
secure online order process to involve as few costs/personnel as
possible.
Additionally, providing your credit card
information over the phone may actually delay the activation of the
license by several business days.
If you still wish to pay by credit card over
the phone, contact a representative toll-free at (866) 889-3729 to
provide your Visa or Mastercard information.
Where do we send the
order form and payment?
If you are paying by check or purchase order, please mail a printed
order form along with payment to:
Learning A-Z
1840 E. River Road, Suite 320
Tucson, AZ 85718
USA
You may also fax your purchase order and
order form to (520) 327-9934.
Fax, mail, and email are not secure methods
for sending credit card information.
To whom do we make a purchase
order payable?
Purchase orders should be made payable to Learning A-Z.
Remember, your order form and an approved
copy of the purchase order will need to be sent to Learning A-Z for the
activation of your license.
How can we get a receipt?
The top-level
coordinator may print a receipt at any time from the Orders link of the
My Account
section. Select the bill for which you would like a
receipt printed and use the print feature from within your
browser to print as many copies as you need.
If you paid by purchase order,
please contact our customer service department toll-free at (866)
889-3729 once your account is active and the invoice paid in full.
How can we get a copy of our invoice?
If your account is active please contact our customer service
department toll-free at (866) 889-3729. Be sure to have the purchase
order number available.
Where do we send our
invoice payment?
Invoice payments can be sent to:
Learning A-Z
23939 Network Place
Chicago, IL 60673-1239
USA
Please remember to include the remittance
portion of the invoice along with your payment for faster processing.
When will the
license be activated?
Licenses paid by credit card will be processed and activated
immediately. The coordinator will be sent a confirmation email within
moments of completion of the order and can begin using the selected
username and password immediately.
Licenses paid by purchase order or check
will be activated within two to three business days of our receipt of the
completed online order form and payment. The coordinator will be sent a
confirmation email within moments of license activation and can begin
using the selected username and password at that time.
Coordinators of multiple user licenses will
need to register classrooms online to activate their accounts.
Can we order a license now
and activate it on a later date?
You can, but you will need to use a mail-in method of payment (check or
purchase order). Simply follow the instructions for ordering and
indicate your preferred date of activation on the printed order form.
Send your order form along with a copy of your purchase order or
payment to Learning A-Z.
If you are paying by purchase order, an
invoice will be issued on the activation date. If you need an invoice
immediately, please contact our customer service department toll-free
at (866) 889-3729. Be sure to have the purchase order number available.
Once the license is activated, the
coordinator will be sent a confirmation email and can begin using the
selected username and password at that time.
How will classrooms/educators
receive their usernames and passwords?
Classrooms/educators will be sent a unique username and password by
email when the license is active and the
License Coordinator
registers the classrooms.
Single classroom license educators can begin
using the selected username and password as soon as the license is
active and the confirmation email is sent.
Once we've purchased a license, do you offer training?
Yes. Paid users can select from one of three training options
When will the license
expire?
Annual licenses expire 365 days from the date of activation.
How do we renew our license?
The top-level
coordinator
can renew the license online. To do so:
1. Log in to the purchased
website
with your License
Coordinator username and password.
2. Visit the Products
link of the My Account
page.
3. Select the Renew
option for the appropriate product.
4. Enter the number of classrooms who will be using the materials.
a. If you are reducing the number of
classrooms from the previous year, you will need to reduce the number of registered teachers to match the renewal order. 5. Select the number of years you would like to order, from the drop
down menu. Order up to five years at a time to lock in current low
rates and receive a 10% multiple year discount off the total order.
6. Enter a promotion
code, if you have one.
7. Confirm the License
Coordinator contact information.
8. Select the Continue
button.
9. f desired, select other Learning A-Z products to purchase for the
same number of classrooms and years. Order multiple Learning A-Z
products at the same time and receive a 10% multiple site discount off
the total order.
a. If you would like to order more
classrooms for any of the additional Learning A-Z products, purchase the product
now, and you will have the opportunity to purchase more classrooms from
the website My Account
page. 10. Select the Continue
button.
11. Review our usage guidelines, the total cost of the order, and agree
to the price.
12. Confirm the billing contact information.
13. Select the method of payment.
14. Read and agree to the Learning A-Z terms and conditions, and select
the Place Order button.
15. Print the final page. a. If you paid by credit card, this will
be a receipt for your records and the extra user slots will be
available immediately.
b. If check or purchase order was
selected, print the renewal order form and send it to Learning A-Z
along with the payment. The order will be processed within 2-3
business days of our receipt of the completed online renewal form and
payment, and a confirmation email will be sent to the coordinator.
Your renewal will not be activated until the
previous license has expired. If your license expires before you renew,
your users will not be able to access the materials on the website and
will no longer have permission to continue instructional use of
downloaded materials; however, you will still be able to renew.
It's time to renew our license but
our License Coordinator left. How do we renew?
Only the top-level
coordinator
can renew the license online. To designate a new top-level
coordinator, we ask that you
fax documentation on school or district letterhead authorizing a change
and replacing the original order form contract. The letter should be
signed by someone in a position of authority and include:
- Licensed organization
- Website(s)
- A license identifier (username, license
ID, or previous top-level
coordinator's name)
- Name, phone number, and email address of
the new License Coordinator.
- Agreement with our Usage Policy; one
license per classroom.
Our fax number is (520) 327-9934.
Please allow up to 2-3 business days from
receipt of your faxed documentation to update our records. Once
updated, the new top-level
coordinator will receive an email
confirmation with the username and password, which can be used to log into the purchased
site and renew.
What is your privacy policy with regard
to our email addresses and other contact information?
Learning A-Z, a division of Voyager Learning, is the sole owner of the
information collected on its websites. We will not sell, share, or rent
this information to others. Please see our Privacy
Policy.
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