Audio Recorder Questions
What does the security message mean?
Why am I receiving an error message that the audio recorder is not available?
Why does the recording stop after a few seconds?
What does the security message mean?
Permission must be granted to allow a connection between your microphone and the program the Raz-Kids recording feature uses (Flash). If you do not want to grant permission, you will be unable to use the recorder. However, this will not affect anything else on the Raz-Kids website.
Why am I receiving an error message that the audio recorder is not available?
An error message may indicate that a microphone is not detected. After verifying a microphone is plugged in, check the microphone settings:
- Right click on the audio recorder tools.
- Select Settings.
- Select the Microphone icon.
- Select allow and remember.
- Close the window.
If the audio recorder is still not available, it may be necessary to adjust Firewall settings to allow access to Raz-Kids recording features.
- From the Start menu, click Control Panel.
- Select Windows Firewall.
- You may need to double click Security Center and then select Windows Firewall from the bottom of the Security Center window.
- Select General.
- Make sure "Don't allow exceptions" is not checked.
- Select Exceptions.
- Click the programs you wish to allow an incoming connection to.
- To exempt a website, simply select the browser using to access the Internet.
- To allow Mp3 files for listening to Raz-Kids quizzes, select iTunes.
- Click Ok.
You may also need to contact the Internet Service Provider or your IT department and ask them to permit all traffic to audio.raz-kids.com (ip: 206.16.19.67) using RTMP port 80.
Why does the recording stop after a few seconds?
The recording will automatically stop if it does not detect sound. If a microphone is connected properly, you may need to check the microphone settings:
- Right click on the audio recorder tools.
- Select Settings.
- Select the Microphone icon.
- Select the appropriate microphone from the drop-down menu
- Adjust the volume until the indicator flashes green.
- Close the window.
If you continue to experience difficulties, please contact us.
